Well its that time of year again – the offices are quieter, everyone is on Christmas / New Years break. It has come to that time of year again where we do a full service of all of our internal ticketing, monitoring and support services.
During these 7 days certain services (during certain small window periods) may be un-available. We urge customers to call our Sales & Support Centre on 1300 933 038 or our Network Operations Centre on 1300 769 629 for support, sales or billing enquires.
We will try our hardest to do as much of the work during the graveyard hours (11PM – 7AM) but there is a lot of work that needs to be done.
We will be upgrading a lot of our ticketing systems to newer, faster and more echo friendly cloud clustered servers and implementing new features and updates to improve the overall performance of our network.
We ask when you do call up that you are patient with our staff during this period as the system will be responding very slowly depending on the work that is being carried out.
The set window is from 12AM Monday the 7th of January 2012 until 6AM Friday the 11th of January 2012.
If you have any inquiries about these upgrades or implementations please contact us via phone.
We do not expect that any of these service upgrades and modifications will impact on any shared, dedicated or colo location services. Certain management features from your billing portal will be unavailable between 11PM & 7AM.
If you continue having issues after Friday please get in touch with us as soon as possible