Author Archives: James Ingham

Planned Network Upgrades

Start Time: 09/12/2017 21:00 AEDST GMT +10
Finish Time: 10/12/2017 01:00 AEDST GMT +10
Estimated Window: 4 Hours

Current Status: Planned / Scheduled
Customer Impact: Critical

Notes:

Planned Maintenance will be undertaken in the evening on Saturday 09/12/2017 and may extend into Sunday 10/12/2017.

During this time there will be network outages for a period of up to 4 hours whilst new carriers and carrier hardware is added to our core network

While we do apologise for any inconvenience that this may cause you it’s a necessary upgrade to continue to allow us to service our customers.

We urge that you plan ahead and make sure that you make alternate arrangements if need be.

Once these upgrades are completed we will and have capacity to add more peering such as Netflix, Stan and Azure Cloud / Microsoft Services free of charge in order to offer you a better service experience

During this outage our call centre will be closing at 7PM (usually 10PM) however our network operations centre staff will be on call during this time however we only ask that you use this if your services are offline after the outage window

Further updates (if required) will be posted below:

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WannaCry Ransomware Infection

It has come to our attention that we still have a few customers that have still not installed and or rebooted their servers to protect themselves from the WannaCry Cryptolocker infection. It is paramount that you install the patch that was released from microsoft as soon as possible. 

A patch for the underlying vunribility was released from a Microsoft on March 14th 2017 more then 2 weeks before this attack started.

I would also like to take this opportunity to remind customers to ensure they have adequate backups of their data on their servers as frequently as possible.

For more information about the attack please see here: https://en.m.wikipedia.org/wiki/WannaCry_ransomware_attack

If you have any questions or concerns please call us on 1300 933 038.