Planned Network Upgrades

Start Time: 09/12/2017 21:00 AEDST GMT +10
Finish Time: 10/12/2017 01:00 AEDST GMT +10
Estimated Window: 4 Hours

Current Status: Planned / Scheduled
Customer Impact: Critical

Notes:

Planned Maintenance will be undertaken in the evening on Saturday 09/12/2017 and may extend into Sunday 10/12/2017.

During this time there will be network outages for a period of up to 4 hours whilst new carriers and carrier hardware is added to our core network

While we do apologise for any inconvenience that this may cause you it’s a necessary upgrade to continue to allow us to service our customers.

We urge that you plan ahead and make sure that you make alternate arrangements if need be.

Once these upgrades are completed we will and have capacity to add more peering such as Netflix, Stan and Azure Cloud / Microsoft Services free of charge in order to offer you a better service experience

During this outage our call centre will be closing at 7PM (usually 10PM) however our network operations centre staff will be on call during this time however we only ask that you use this if your services are offline after the outage window

Further updates (if required) will be posted below:

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Customer Feedback

Your feedback rating and comments on suppprt tickets is very valuable and is read by management. We ask when you submit a ticket and it’s answered and subsequently resolved and closed that you take a few moments to leave some comments and a rating on how we did assisting you with your enquiry. 

New Invoice Layouts

Over the past few weeks you may have been lucky to see sneak peaks of our new invoice layout.

I can now officially announce Thay we are very excited to be launching a new invoice layout that boosts better and clearer layout  which will take effect on August 1st 2017 

It’s been over 6 months planing and execution to get to this point. 

Some of the new features will include:

  • Better layout for SIP call charges
  • Clearer payment methods
  • BPAY will be offered to each client at a cost of $1.10 per transaction
  • All invoices will now have have an invoice making it much easier to pay your invoices in-store
  • Detailed transaction layout showing all payments in full or part payment 
  • Exciting news section on all new invoices 

WannaCry Ransomware Infection

It has come to our attention that we still have a few customers that have still not installed and or rebooted their servers to protect themselves from the WannaCry Cryptolocker infection. It is paramount that you install the patch that was released from microsoft as soon as possible. 

A patch for the underlying vunribility was released from a Microsoft on March 14th 2017 more then 2 weeks before this attack started.

I would also like to take this opportunity to remind customers to ensure they have adequate backups of their data on their servers as frequently as possible.

For more information about the attack please see here: https://en.m.wikipedia.org/wiki/WannaCry_ransomware_attack

If you have any questions or concerns please call us on 1300 933 038.

Our New Retail Shop

Our new retail shop has undergone a complete make over both inside and out.

With our new retail store located at 23 Harold Street in Wendouree VIC you will be able to place and manage orders, pay your invoices, meet your account manager plus much more.

Come in and check out our large range of IT and hosting services as well as Internet and phone trunks for your home or business

Come in and say hello today or give us a call on 1300 933 038

Merry Christmas

Evening All,

Just a quick note to advise that Christmas presents and card will be sent out tomorow to all our corporate and business customers. Please note that we shut from 12PM tomorrow 23/12/2016 and will re open 15/01/2016.

From all the team here at Aus Net Servers Australia Pty Ltd we wish you a very Merry Christmas and a happy new year.

Please note that eTicket support will operate as normal with slight delays in response time, our business support centre will be closed during the break and our NOC will operate 24/7 as normal.

New Website

Howdy All,

 

It’s been months in the making, but i am proud to announce the brand new Aus Net Servers Australia website. This website replacing an aging and broken website that we have had in operation since 2011.

 

Our new website is both SEO and mobile friendly as well as been built from the ground up based on customer feedback.

 

We have also introduced brand new services and updated our terms of service so it is easier understood by our customers.

Internet Security Solutions: Botnets Part 1

In the video below Corey Nachreiner (A Network Security Analyst) from WatchGuard Technologies, talks about what a botnet is and how it can affect you. This is a 3 part series designed to educate you on the risks of a botnet.

See actual malicious code and understand how it works. Corey Nachreiner explains botnet architecture for beginners, then builds a bot client and shows you how it works.

httpv://www.youtube.com/watch?v=u8kVw4FN9WA&feature=channel&list=UL