As you are well and truly experiencing, there is a huge demand for COVID-19 related service changes, upgrades and new orders on our staff, this has put extra strain on our staff in particular our ability to meet SLA ticket target timeframes.
Effective immediately we are suspending support SLA penalties until further notice. SLA’s for fibre services that customers have with us will continue to be honored on a case by case basis as stipulated by the upstream carrier.
Top assist in the burden for all of our customers, effective immediately and back dating to 01/03/2020 we will be waiving all late payment fees and service suspensions for a period of 3 months and then re-assessing with a possibility of extending this decision. ‘
This will not waive the invoice value, but will apply extensions and avoid service suspension and recoveries action for non payment effecting services.
We would appreciate customers that are able to pay their invoices continue to do so and customers that are entering financial hardship that they contact us via our contact page or your client portal
If you have any further questions or concerns please do not hesitate to get in contact with us by calling 1300 933 038
We are aware of an outage that is effecting connectivity to our datacentre. We have been in contact with one of our carriers and an update is expect by 11PM.
Update 1 [Added 05/09/2016 – 20:22]: Our carrier has advised us that engineers are on site and are investigating the issue.
Update 2 [Added 05/09/2016 – 20:51]: Our carrier has advised us that the issue is between Melbourne and Ballarat. They are still investigating
Update 3 [Added 05/09/2016 – 21:22]: Services are slowly coming back online. We are continuing to monitor our services.
This is a final advisory about our planned network upgrade due to take place tomorrow (Friday 03/06/2016) between 6PM – 9PM. We expect the following services to be affected by this upgrade:
> Web Hosting
> VDS / VPS Servers
> Dedicated Servers
> Stream Hosting
> Teamspeak 3 Hosting Services
> DNS Hosting
> Email Hosting (cPanel Basic Email Hosting & Exchange)
> SIP Trunks + 1300/1800 Numbers
The following services WILL NOT be effected:
> NBN Internet Services (NBN / Wireless)
> ADSL 2+ Services
> Fibre Services
> Ballarat WiMAX Services
Why am I getting this email?
We have identified that you have an active service with us that will be effected by this outage
What is happening in the upgrade?
We are upgrading our fibre backhaul to our datacentre and replacing aging core network hardware as well as adding more Hardware firewalls
What do i need to do?
Nothing. This is an advisory email, your services will gracefully go down at 6PM and should come back up before 9PM.
We urge that you make alternate arrangements for your service should you need to during this period.
Please note that during this outage both the ANSA Call Centre will be operating in a limited state as well as our websites and clustered dns servers will go down.
Should you have any further questions please feel free to get in contact with us before 4PM on 1300 933 038.
Please note that we will be doing maintenance and replacements on our core border routers and BGP sessions on Wednesday 14th October 2015 between 9AM – 6PM. We do expect wide spread outages across all our services. We urge you to contact the ANSA NOC on 1300 990 293 before 4PM Tuesday 13th of October 2015 if you have any questions.
We will provide updates closer to the date. However this has been 12 months in the planing to allow extra upstream carrier capacity into our network.
Network Operations Centre
Aus Net Servers Australia Pty Ltd
Please be advised that the ANSA Retail website will be unavailable to clients from 6PM Friday 18th July 2014 until 6AM Monday 21st July 2014.
We are doing an overhaul of our website and products during this time. Our support and ordering system will still operate as normal by accessing https://www.ansaclients.com.au/clientarea.php.
Please note that we expect no outages to any of our services during this time.
We have finally located and fixed the glitch that was causing all the text and content on the ANSA Retail and ANSA Business websites to be removed or pushed to the right hand side of the page.
If you continue to have issues please get in contact with us
Just a quick heads that that we are about to commence an upgrade of our Live Chat application across all of our websites. During this time Live Chat will not be available however if you need assistance you can lodge a job from within your account at https://www.ansaclients.com.au/clientarea.php
We expect this upgrade to take between 2-3 hours.
Aus Net Servers Australia engineers will be replacing the core Ballarat Switches and updating our BGP Session information on February 13th 2014 between 1- 6AM.
We do expect service interruptions during this window. For more information visit https://www.ansaclients.com.au/serverstatus.php or call 1300 933 038 during business hours.
The Aus Net Servers Australia Network Administrators will be preforming emergency maintenance of our HP Switches between 12AM – 1.10AM tonight.
Notices went out on April 1st to your registered primary email address.
We do expect small outage pockets between 12AM – 1.10AM lasting no more then 10 minutes to all services as the switches reboot after the new firmware has been applied. We do have some backup switches that will continue supporting some of the core internal traffic however we do expect that all “External Traffic” will be affected during this time frame window.
HP has released security reversions to their HP firmware that corrects potential security issues with the HP routers we use.
If you ahve any further questions please call our Network Operations Centre on 1300 769 629 / +61 353105952