Biz IT Silver

 24×7 eTicket Helpdesk
 Level 1 Acknowledgement within 4 hours*
 Next Business Day Level 1 ONSITE Response
 Level 2 Acknowledgement within 2 hours*
 Next Business Day Level 2 ONSITE Response
 24 Month Contract

Starting At

$199.95/mth

Get Started!

* Business Hours Only

# Hardware Support is available at an extra cost (See below)

Biz IT Silver

 24×7 eTicket Helpdesk
 Level 1 Acknowledgement within 90 Mins*
 ONSITE Level 1 Response within 4 hours*
 Level 2 Acknowledgement within 60 mins*
 ONSITE Level 2 Response within 2 hours*
 24 Month Contract

Starting At

$499.95/mth

Get Started!

* Business Hours Only

# Hardware Support is available at an extra cost (See below)

Biz IT Silver

 24×7 eTicket Helpdesk
 Level 1 Acknowledgement within 30 mins*
 ONSITE Level 1 Response within 2 hours*
 Level 2 Acknowledgement within 30 mins*
 ONSITE Level 2 Response within 1 hours*
 24 Month Contract

Starting At

$699.95/mth

Get Started!

* Business Hours Only

# Hardware Support is available at an extra cost (See below)

BronzeSilverGoldPlatinum
Configuration and Setup of New Internet Connection$149$66$0$0
Configuration and Setup of Print Server (Local / Network)$132$66$0$0
Configuration of ADSL Internet Connection using ISP modem$199$99$0$0
Configuration of ADSl / Cable Router for Standard Operations$99$66$0$0
Configuration of Touch Screen Monitor$99$66$33$0
Configure Individual E-mail Settings (Per Computer)$132$99$33$0
Configure Networking on One Computer$144$99$66$0
Configure One Computer for Remote Access to Existing Network$66$33$0$0
Configure RDP Session or Teamviewer or Remote Utilities$66$33$0$0
Configure Wireless Access Point$99$66$0$0
Configure WYSE Terminal$160$120$66$33
Copy (Clone) Disk to Disk Without Modification$199$99$0$0
Copy Data Direct from PC to PC$299$199$99$0
Create One New User on Network Ready for Logon$99$0$0$0
Create Subsequent New Users (At Same Time as First New User)$29$0$0$0
Diagnostics - Video or Sound Card Problems$132$99$66$33
Diagnostics / Software Repair when Windows 7, Windows 8.1, Windows 10$66$0$0$0
Diagnostics on Computer Peripheral Items (per Item)$66$0$0$0
Diagnostics on Single Hardware Item (Video Card, HDD, etc.)$66$0$0$0
Diagnostics Report - Quote Only - PC Will Not Turn On$66$66$0$0
Diagnostics Report on One Workstation - Includes Written Report$199$99$66$0
Hard Disk Drive Format (Low Level Format)$299$199$99$66
Hard Disk Drive General Clean Up$149$99$66$0
Install and Configure a Bluetooth Device$66$33$0$0
Install and Configure Wireless NIC$199$99$66$33
Installation and Config of Corporate Anti-Virus on Server$199$132$99$0
Installation and Config of Corporate Anti-Virus per Workstation$99$66$0$0
Installation of DVD Writer or CD Writer$99$66$33$0
Installation of RAM$66$33$0$0
Installation of Sound Card or Video Card$66$33$0$0
Installation of Standard Network Image$132$99$66$33
Installation of Windows Oper3ating System$299$199$0$0
Installation per Application - Minor (eg.. Anti-Virus, Acrobat, etc.) $$99$66$0$0
Installation per Application - Standard (eg.. Office, MYOB, etc.)$99$66$0$0
Reinstallation of OS and All Std Applications (Desktop PC)$99$299$0$0
Reinstallation of OS and All Std Applications (Notebook)$499$299$0$0
Removal of Browser Hijack Software (including Spyware and Virus)$199$99$0$0
Removal of Spyware (Per Workstation)$320$299$0$0
Removal of Spyware and Viruses (Per Workstation)$420$240$199$0
Removal of Viruses (Per Workstation)$320$299$240$199
Repair Installation of Operating System$299$220$129$99
BronzeSilverGoldPlatinum
CCTV System$5.50 /mth$11.00 /mth$19.95 /mth$29.95 /mth
Per Laptop / Notebook$19.00 /mth$28.00 /mth$32.00 /mth$46.00 /mth
Per Server$25.00 /mth$50.00 /mth$75.00 /mth$99.00 /mth
Per Tablet, iPad / iPhone. Mobile$2.00 /mth$9.00 /mth$18.00 /mth$29.00 /mth
Per Workstation / Tower$9.00 /mth$18.00 /mth$22.00 /mth$36.00 /mth
Wireless Access Point$5.50 /mth$11.00 /mth$23.95 /mth$33.00 /mth

Volume licence discounts apply for bulk orders. Contact our sales department for a free quote if you have more then 10 devices.

BronzeSilverGoldPlatinum
Labour Charges (or part there of charged in increments of 15mins)$132.50 /HR$88.00 /HR$44.95 /HR$22.00 /HR
Call Out (First 30 Minutes)$77.00$77.00$77.00$77.00
BronzeSilverGoldPlatinum
Level 1 phone response (BH)8 Hours4 Hours90 Mins30 Mins
Level 1 on-site response (+ travel) (within 10Kms)Next Day6 Hours4 Hours2 Hours
Level 2 phone response (BH)4 Hours2 Hours60 Mins30 Mins
Level 2 on-site response (+ travel) (within 10Kms)Next Day3 Hours2 Hours1 Hour
Emergency Assistance (System Wide Outage)$0$0$99$499

Why Choose US?

Local Support

All of our engineers are based out of Ballarat, Victoria.

Specialist Network Engineers

Our Network Engineers have experience in the latest emerging technologies

Certified Support Technicians.

All of our support technicians have industry leading qualifications.

Fantastic Customer Service!

With us, we treat you and your business like a real person not a number.

24/7 eTicket Helpdesk

Our premium helpdesk is at your convenience 24/7

Free 24×7/365 Support

Desktop publishing packages web page model and a for many web sites.

why customers us!