Planned Network Upgrades [Friday 03/06/2016 – 6PM – 9PM]

This is a final advisory about our planned network upgrade due to take place tomorrow (Friday 03/06/2016) between 6PM – 9PM. We expect the following services to be affected by this upgrade:

> Web Hosting
> VDS / VPS Servers
> Dedicated Servers
> Stream Hosting
> Teamspeak 3 Hosting Services
> DNS Hosting
> Email Hosting (cPanel Basic Email Hosting & Exchange)
> SIP Trunks + 1300/1800 Numbers

The following services WILL NOT be effected:

> NBN Internet Services (NBN / Wireless)
> ADSL 2+ Services
> Fibre Services
> Ballarat WiMAX Services

Why am I getting this email?
We have identified that you have an active service with us that will be effected by this outage

What is happening in the upgrade?
We are upgrading our fibre backhaul to our datacentre and replacing aging core network hardware as well as adding more Hardware firewalls

What do i need to do?
Nothing. This is an advisory email, your services will gracefully go down at 6PM and should come back up before 9PM.

We urge that you make alternate arrangements for your service should you need to during this period.

Please note that during this outage both the ANSA Call Centre will be operating in a limited state as well as our websites and clustered dns servers will go down.

Should you have any further questions please feel free to get in contact with us before 4PM on 1300 933 038.